Work-Life Balance, Organizational Learning Culture and Employee Loyalty of Hotel Frontline Employees, Mediation through Job Satisfaction

Abstract

The purpose of this study is to investigate the relationship between work life balance, organizational learning culture and employee loyalty of hotel frontline employees and to analyze the mediation role of job satisfaction with organizational members given the rapidly growing academic interest in the meaning of work. 

Based on a survey of 450 frontline employees in 10 luxury hotels in China, this study performed confirmatory factor analysis and structural equation modeling analysis to test the hypothesis of causal relationships in the research model.

Drawing on social exchange theory, this study shows that work life balance and organizational learning culture have positive and significant effect on the loyalthy of hotel frontline employees and that the relationship was mediated by job satisfaction.

The reasearch result highlights the significance of service providers work life balance and learning opportunity on employee's loyalty and their pursuit of job satisfaction.

Originality/value Based on social exchange theory, this study deepens our understanding on how work life balance and organizational learning culture leads to employees loyalty and job satisfaction in organizations.