A Review to Positive Effects of 5G Network Technology on Customer Service Improvement in Mobile Commerce in Beijing Retailing Industry

Abstract

This article is a proposal on the positive effects of 5G network technology affecting the mobile commerce within the retail industry in the current market of Beijing China. There is a great development in the e-commerce industry, together with the online shopping and mobile commerce. This research will focus on the mobile commerce only within the retail industry. Then the research purpose is to study the positive effects of 5G network technology on the customer service improvement in this industry. This research will be conducted within the qualitative research method, then the Semi-structured interview will be applied to collect the data among the participants who are the consumers of mobile commerce industry on how their customer services improved by the application of the 5G network technology on the retail industry in the market. With this study on the 5G network technology and the customer service in the mobile commerce industry, it can be found that there are some contribution of the 5G to mobile commerce industry, and it can give some practical implications to the mobile commerce industry development, and the retailers to improve their further customers quality to gain more competitive advantages in the current market.